Customer complaints

As stated in the regulations of Bank Indonesia (BI) PBI No. 10/10/PBI/ 2008 dated February 28, 2008 regarding the amendment of Regulation No. 7/7/PBI/2005 regarding the Settlement of Customer Complaints and circular letter from the Financial Services Authority SE No. 2 / SEOJK 07/2014 dated February 14, 2014 regarding Consumer Complaints Services and Settlement for the Financial Services businesses, the Bank is obliged to inform the service and complaints resolution mechanism. 

This delivery of complaints resolution mechanism is one way to improve the protection of customers’ rights related to the Bank.

For your transaction convenience send your complaint, advice, critics via email to You can also visit the nearest Bank BNP office from your location or contact BNP Call at 022-82560163 or 022-82560164

Updated 9 May 2019 08:53
Equal for above USD 5.000
Currency Buy Sell
USD 14,051.00 14,551.00
GBP 18,271.00 18,980.00
EUR 15,716.00 16,436.00
JPY 127.64 132.67
SGD 10,305.00 10,704.00
HKD 1,788.00 1,861.00
CNY 0.00 0.00
Lending Rate
Updated 9 Jul 2019 16:29
Credit Type Interest Rate
Kredit Korporasi 13.32%
Kredit Ritel 12.09%
Kredit Mikro 8.68%
Kredit Konsumsi (KPR) 8.94%
Kredit Konsumsi (NON KPR) 8.72%